HOBBYWING new firmware with Xerun V3.1 ESC series

We recognize that some users have experienced problems updating the firmware in their Xerun V3.1 ESC  series listed below

The origin of this issue is unknown at this time. However, if you are having issues with one of these models, please know that solving this is a priority for us. Please submit the ESC for inspection by one of our certified engineers
We are committed to providing a quality product and will ensure that appropriate action is taken to remediate this issue once we receive your RMA application. 

 

Return merchandise authorization procedure

Download the return authorization request form (PDF) and email it to support@falconSEKIDO.com,  using the subject: RMA # request from [ your name ]

  • Our support team will issue a Return Authorization number along with the return address accordingly.

 

IMPORTANT NOTE:

You MUST obtain a RA number before you return the product to RMA division.
The RMA division will not be able to perform either a repair or replacement service without a RA #.
ALL Xerun V3.1 ESCs purchased from FalconSEKIDO.com since Aug. 1st 2014 are ensured to work with the newest firmware. 
+++++++++++++++++++++

What is a RA#? 

Return authorization # is necessary to ensure that your case will be processed by certified engineer in a timely matter. 
If you have a problem submitting digitally, please fax it to 1 (877) 818-7488  

    Prepare the shipping contents:

      • Product (keep all end connectors in place, omit batteries and motor.)
      • include proof of purchase. If you purchased from FalconSEKIDO.com, a receipt is not necessary. Please let us know your order number. 

    Ship the package to the RMA division:

      • Obtain a tracking number.
      • Return address will be assigned based on type of damage or inspection required.

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