Updated: April 30th 2020
We are living in very difficult times and there are many unknowns. What we know is that we would like to thank you for your support and loyalty through tough times. Our customers and employees are like our family. We are taking steps to support our employees who are working from home at this time, and we are taking precautions to create a safe work environment at our distribution and fulfillment center that remains open.
Information regarding backorders:
Due to the COVID-19 outbreak, the reduced flight capacity of most shipping carriers recently announced, we were informed there will be a delay as the shipments are waiting in queue for the flight.
The good news is that we do have an incoming shipment to our warehouse that covers most if not all backorder items. The situations and restrictions on international transport are rapidly changing day by day. We are working closely with our logistic partners to bring in these delayed shipments as quickly as possible.
The additional delay is expected to be 8-10 business days.
This could change depending on how the flight capacity and availability change. Backordered products are being shipped in the order they are received and as soon as they are available. Some may be shipped separately to expedite the remaining products in your order. Any delays or changes to your order timing will be communicated via email.
We assure you that we are doing everything we can to expedite your orders. Your orders are our priority. We appreciate your patience during this difficult time! If you have any questions please contact our customer service team below.
Email: northamerica@hobbywing.com
Here are some measures we are taking to ensure the safety of our customers and Team Members,
At our factory and distribution center, we are following strict health protocols. That means:
- Products are manufactured under a strict dust/germ-free environment with all personnel in protective suits and masks
- Cleaning common and shared areas regularly
- Cleaning shelves before they are restocked
- Encouraging Team Members to closely monitor their health and to remain home if they are feeling ill
We hope you’re staying safe and healthy. Thank you for being a loyal customer and a valued member of our Hobbywing community.
Team Hobbywing
