Returning Items

We want you to be completely happy with your purchases. So we perform 30 points QC on every product before we ship, we do everything we can to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with receiving your order, we will be happy to accept returns within 30 days under the following guidelines.

Returns Policy
Returned merchandise must be in unused condition and in its original packaging. The mounting of ESC/ motor and accessories, sign of soldered wires, and other similar actions constitutes used merchandise. 

When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages.

Please contact us for a return authorization(RMA) number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.

Returns sent COD will not be accepted.
HobbywingDirect.com reserves the right to charge a 15% restocking fee on any merchandise returned for credit.

Refused Shipments
Refused or returned shipments in which HobbywingDirect.com incurs additional shipping fees will be assessed on the return credit.

Damaged Merchandise
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us or email at sales-na@hobbywing.com immediately. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.

Defective Merchandise
All products purchased directly from HobbywingDirect.com is checked for its performance and functionalities prior to ship. However, if you think that you receive defective merchandise, please email us at NorthAmerica@hobbywing.com for return instructions. A customer service representative will be happy to help you determine which procedure is appropriate for you. Defects found after RMA inspection falls under manufacturer limited warranty; however, if the product is found to be non-defective, you are responsible for a repair & shipping fee.

Lost Boxes
If you feel a package has been lost in transit, please email at sales-na@hobbywing.com with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.

Missing Parts
Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.