Warranty vs Non-Warranty service?


We offer Warranty as well as Non Warranty service.  Please explain in your RMA Form Notes, if you want "WARRANTY" service or "NON WARRANTY" service based on the following information.

For Non Warranty service, you are not concerned with warranty, just want to know your exchange/repair/upgrade options.  We do not offer "Test" services for this, we do not offer "replace the wires", or case replacement.  Items are exchanged, or you are provided a replacement cost through our website.   This is for situations where "Damage is done" and a discounted replacement is being offered. 

For warranty services, you will need your sales receipt as well as being able to explain the trouble shooting and testing you have done.  If you do not have your sales receipt, please explain why you do not and considerations will be made. 

Normal warranty, is 30 days from the date of purchase. Warranty is "not automatic" and is only determined after the items are inspected by our technicians. 

To help your warranty processing please consider the following: We need a basic description of "what the unit is doing wrong", something more than "Does not work right", "Glitches out" or "shuts down".  What happens, color lights, and any other items working or not working during these problems.  Based on your notes, we will go 1 of 2 basic routes, asking you further questions to confirm warranty testing, or we will provide you your Final RMA # as well as your designated service dept Address for your item to be shipped to.  Please note, Warranty does not cover any shipping costs.  Warranty is not for dealers, hobby shops or installers and is an "End User" process.   

What happens once you send it in?  
Your item will be tested for the reported problem and confirmed.  Once testing is completed, you will be emailed directly to complete the warranty processing.  This stage generally takes 24-48 hours during business hours. 

Please see the complete the "RMA FORM" below to begin your service process.  If you have concerns or questions about the process, need to "Clarify" anything, please do so in the NOTES of the Service Request Form

 

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From the Blog

Happy Memorial Weekend

Happy Memorial Weekend

May 23, 2020

Attention valued HOBBYWING customers,

In order for our staff to celebrate the holidays with family and friends, please review our Memorial Holiday schedule.

  • May 25 -Monday Memorial Day CLOSED

We will be Back Tuesday May 26! 

We wish you and yours a safe and happy holiday!

 

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About Us

HOBBYWING North America (HWNA) is established with a clear mission in mind. "Help create memorable moments worldwide". We are privately held and ...

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