Official HOBBYWING news, #breakingNews #HOBBYWING #NerdTheNewCool – Tagged "news"

News: Happy Independence Day Weekend

By HOBBYWING Admin
on July 02, 2020

Hi everyone,

Observing the 4th of July, our office will be closed on Friday July 3rd. Let's celebrate the holidays with family and friends

#WeAreWithYou

News: Job Opening - Customer Support Liaison

By HOBBYWING Admin
on June 24, 2020

Do you love the R/C hobby and want to help your fellow R/C hobby Nerds enjoy all the fun they can? Do you like figuring out a problem, and how to fix it? Hobbywing has an amazing opportunity for you. Get paid, get free Hobbywing stuff, and be a hobby hero to many fellow R/C enthusiasts. That's right we are looking for a new member to join the Hobbywing team.

Hobbywing is looking for a part-time Customer Support member that is able to work with end-users via Email and Phone.

- Duties include product recommendations for various popular R/C vehicles, basic troubleshooting, setup advice, as well as general Hobby mechanics. Customer Support members receive full access to the Hobbywing product line up, as well as competitive wages. Passion for the hobby, as well as enjoying sharing your experience is extremely important.

Hobbywing North America is based in sunny Southern California, however, this position is available to anyone nationwide as a work from home opportunity. Turn your hobby bench into your support office. We are looking for a helpful, friendly, and knowledgeable R/C enthusiast to assist customers Via Online Chat, Email, and phone support.

Support hours Monday - Friday, from 1 PM - 5 PM PST.
Daily calls range from as few as a couple, to 10 or more during busy times.
email and online chat support can vary as well, but generally less volume than the calls during that time of the day.

Please send us your Resume' and include your RC experience and how you feel you are able to help people with their R/C questions.

Must have a general knowledge of how an RC care operates and basic troubleshooting.
Must be able to communicate clearly, and rapidly via email.
Must have knowledge of the Hobbywing product line, features and basic application ranges.

Contact: NorthAmerica@hobbywing.com

Title: Customer Support Liaison

Information regarding backorders:

By HOBBYWING DT
on April 29, 2020

Updated: April 30th 2020

We are living in very difficult times and there are many unknowns. What we know is that we would like to thank you for your support and loyalty through tough times. Our customers and employees are like our family. We are taking steps to support our employees who are working from home at this time, and we are taking precautions to create a safe work environment at our distribution and fulfillment center that remains open.

Information regarding backorders:

Due to the COVID-19 outbreak, the reduced flight capacity of most shipping carriers recently announced, we were informed there will be a delay as the shipments are waiting in queue for the flight.

The good news is that we do have an incoming shipment to our warehouse that covers most if not all backorder items. The situations and restrictions on international transport are rapidly changing day by day. We are working closely with our logistic partners to bring in these delayed shipments as quickly as possible.

The additional delay is expected to be 8-10 business days.

This could change depending on how the flight capacity and availability change. Backordered products are being shipped in the order they are received and as soon as they are available. Some may be shipped separately to expedite the remaining products in your order. Any delays or changes to your order timing will be communicated via email.

We assure you that we are doing everything we can to expedite your orders. Your orders are our priority. We appreciate your patience during this difficult time! If you have any questions please contact our customer service team below.

Email: northamerica@hobbywing.com

Here are some measures we are taking to ensure the safety of our customers and Team Members,

At our factory and distribution center, we are following strict health protocols. That means:

Products are manufactured under a strict dust/germ-free environment with all personnel in protective suits and masks
Cleaning common and shared areas regularly
Cleaning shelves before they are restocked
Encouraging Team Members to closely monitor their health and to remain home if they are feeling ill

We hope you’re staying safe and healthy. Thank you for being a loyal customer and a valued member of our Hobbywing community.

Team Hobbywing

How HOBBYWING Team in North America responding to COVID-19

By Admin HOBBYWING
on March 19, 2020

How HOBBYWING Team in North America responding to COVID-19

We would like to thank you for choosing HOBBYWING products.

Our highest priority is to do our part to help ensure the health and safety of our employees, customers, and suppliers while meeting our service commitments

Announcement: AXE Owners using the HW Link App on Android 10.

By Admin HOBBYWING
on January 22, 2020

There have been reports of the most recent Android OS update making the AXE and the HWLink not work together. We offer a minor fix that may address Android 10 topics, however, it may not "Fix" the Android 11 topics that have been reported.

This BETA App is available by email HOBBYWING North America Directly, you will receive a link that will allow you to directly download the BETA version of the App.

If you have not updated your Android OS beyond 9, you do NOT need this Beta Version. Only Android 10, and 11 have issues, this has not been confirmed to resolve all Android 11 issues. We will keep you posted. Check out our twitter.com/HOBBYWING_ for the faster response.

Contact: NorthAmerica@hobbywing.com
Title: BETA App request for Android 10

Team HOBBYWING