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Re: HOBBYWING PRODUCT RELEASE TERMS & CONDITIONS

Dear customer,

Thank you for your interests in HOBBYWING UAV product. To ensure your safety, please review the important notice and get back to us with your confirmation.

Sales Order Process:

Building a state-of-the-art UAV system is complex. To support your design, HOBBYWING offers sample units at a reduced price. If the ESC has CAN functions, you may need to adapt the CAN digital throttle for your flight controller and Hobbywing CAN protocol. Obtain necessary agreements from HOBBYWING, the flight control manufacturer, and other relevant agencies. Our engineering team may need to verify details with your flight controller provider if needed.

Once compatibility is confirmed, you can proceed with the order. Note that due to the custom nature of the order, all sales are final. Please provide your purchase order number (PO) as required.

Right to Reject: 

HOBBYWING reserves the right to reject any sale at its sole discretion. Customers acknowledge and agree that HOBBYWING products will not be used for purposes related to mass disruption, warfare, or any other unlawful activities.

HOBBYWING Limited Warranty Terms and Conditions:

HOBBYWING offers a limited warranty against defects in materials and workmanship under normal use. For UAV commercial or industrial applications, once an electronic speed control (ESC) is installed and used, it is not covered by the standard warranty. Accessories such as cooling fans, switches, props, adapters, and wires are not covered unless they arrive damaged.

If your product is damaged during bench testing or flight deployment and you request a damage assessment inspection, it is free within the warranty period. Outside of this period, a service fee may apply.

HOBBYWING conducts a three-step QC process with 72+ checkpoints to prevent manufacturing defects. The warranty is void once the system is installed, but if you suspect damage due to defects or workmanship, we will assess and determine the cause.

Inspect your product thoroughly within 10 business days of arrival. Report any physical damage immediately, keep all damaged parts and packaging, and photograph the damage. You may reject the package if the damage appears to be caused by the delivery carrier and contact your business account advisor.

Warranty Period

The warranty period varies by product and is specified on the product packaging or in the user manual. For HOBBYWING UAV products, the warranty period is 90 days from the date of product arrival date.

Warranty Conditions

To qualify for warranty service, the following conditions must be met:

• The warranty must be claimed within the specified warranty period.
• Proof of purchase, such as a receipt or invoice, must be provided.
• The product must not have been soldered, altered, modified, or repaired by unauthorized personnel.

Exclusions

The warranty does not cover:

• Damage due to improper installation, operation, or maintenance.
• Damage resulting from misuse, abuse, accidents, or unauthorized modifications.
• Wear and tear of consumable parts, including but not limited to bearings and brushes.
• Damage caused by the use of non-HOBBYWING components or accessories.
• Products not purchased from an authorized HOBBYWING reseller.

Warranty Claim Process

To make a warranty claim, follow these steps:

• Contact HOBBYWING customer service or your authorized dealer to report the issue and request a Return Merchandise Authorization (RMA) number.
• Provide proof of purchase and a detailed description of the problem.
• Ship the product to the designated service center, including the RMA number and proof of purchase. Shipping costs are the responsibility of the customer unless the warranty claim is approved.

Warranty Remedies

If a product is found to be defective under warranty, HOBBYWING will, at its discretion:

• Repair the product using new or refurbished parts.
• Replace the product with a new or refurbished unit of equal or greater value.

Warranty Extension

Any repair or replacement made under this warranty does not extend the original warranty period. The warranty on repaired or replaced products is limited to the remaining term of the original warranty.

Limitation of Liability and Warranty Coverage

HOBBYWING’s liability under this warranty is limited to repairing or replacing defective products. The company is not liable for incidental or consequential damages resulting from the product's use or inability to use it. Users must have the necessary experience to safely control radio-controlled vehicles. HOBBYWING does not assume liability for the product’s operation, usage, installation, or maintenance after sale. Claims for damages, losses, or costs arising from product use or malfunction will be denied. The company is not liable for personal injury, property damage, or consequential damages, and compensation is limited to the purchase invoice amount.

Contact Information

For warranty inquiries or to request service, please contact HOBBYWING Customer Service at: https://www.hobbywingdirect.com/pages/rma

 

You can download the pdf document for review > HOBBYWING PRODUCT RELEASE TERMS & CONDITIONS.pdf

 

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